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Frequently Asked Questions
Many of the common queries our customers have
Why don’t you charge more?
All these features from separate suppliers would cost over £12,500. hibretOne is a social enterprise Community Interest Company, our aim is to create ...more
Why don’t you do monthly subscriptions?
Building a platform like this was very expensive! Once all the investors have been repaid, we will do monthly instalments, with discounts for users pa...more
Why are some of the features limited use each month?
To prevent larger organisations subscribing to our platform and charging their customers a higher price for work produced on our platform.
How do I subscribe to a paid plan?
To subscribe to a paid plan, you first need to register for an account on our platform. After registration, navigate to the pricing page, where you'll...more
How do I upgrade as a paid subscriber?
Once you’ve reached your allocated monthly usage for each plan, you have the option of upgrading to the next plan. Alternatively, you can add a bolt-o...more
How do I cancel my paid subscription?
To unsubscribe from a paid plan, follow these steps: Click on your profile image in the top right corner of the page. Navigate to the "Settings" secti...more
What does the free version include?
The free version includes 10 standard reports per month, allowing you to download each report as PDF or to share it. In addition to that you can gener...more
How do I get access to support as a paid customer?
We are creating useful YouTube instructional videos. If you have any question or you encounter any issue please email support@hibretOne.org from the s...more
How do I cancel my paid subscription?
To unsubscribe from a paid plan, follow these steps: Click on your profile image in the top right corner of the page. Navigate to the "Settings" secti...more
How do I remove my account from hibretOne.org?
To get your account removed, please send an email to support@hibretOne.org from the same email address that you are using on hibretOne.org, requesting...more
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